Privacy Policy

1. Who we are

Home Maintenance 360 is a U.S. home-maintenance planning and service-referral platform. Privacy requests can be submitted through our support form or sent to privacy@homemaintenance360.com.

2. Information we collect

• Account details, sign-in provider, role, and communication preferences.
• Home details you provide, including location, property characteristics, systems, and assets.
• Maintenance schedules, completion history, notes, costs, follow-ups, referrals, messages, and photos.
• Professional profile, verification, and service-area information when you use professional features.
• Technical, security, and support information supplied by the app, Base44, or your browser.
• Interaction events such as task views, product-recommendation views, professional searches, and referral requests.

3. How we use information

• Generate schedules, reminders, reports, and maintenance guidance.
• Provide requested referrals, bids, quotes, messages, and support.
• Secure the service, prevent abuse, troubleshoot, and verify professionals.
• Improve the product using aggregated or de-identified maintenance and service-category information.
• Measure referral and affiliate-link performance. Product recommendations may use Amazon Associates links; Home Maintenance 360 may earn a commission from qualifying purchases.
• Send transactional and optional maintenance emails you enable.

4. Sharing

We use hosting, authentication, email, storage, security, and analytics providers to operate the platform. A matched professional receives the limited service-request information needed to respond; a homeowner's street address and phone number are not disclosed through the normal referral flow. We may disclose information when required by law, to protect users, or in a business transfer. We do not sell a homeowner's name, email, street address, or phone number.

5. Retention and deletion

You can start deletion in Account Settings or through our public delete-account page. We remove or anonymize direct identity, contact details, private notes, photos, messages, and account-linked event records. We may retain truly de-identified, coarse aggregates (for example, service category or ZIP3) and records required for legal, fraud-prevention, or transaction purposes. Retained information cannot be used to restore the deleted account.

6. Your choices

You may access, correct, or delete personal information, and may opt out of optional email series. Contact us through the support form or privacy@homemaintenance360.com; we may verify your identity before completing a request.

7. Children, security, and changes

The service is not directed to children under 13. We use reasonable administrative, technical, and organizational safeguards, but no internet service is completely secure. We will post updates here and change the effective date when this policy changes.